We are writing to tell you how pleased we are with our new Meridian home. And we are not just talking about the finished product. During the construction process your entire team, were very professional and earnestly addressed the problems we encountered. It was a joy working with them all.
As for the finished product, we love our new home! Friends and family who visit universally complement us on the design and workmanship. With little embarrassment, we accept the compliments on your behalf.
Although the initial quality of our new home at the time of closing was very good, the most impressive aspect of our experience has been Meridians efforts to correct issues identified after closing. Like many new homebuyers, we were apprehensive about the post-closing support we would receive. Your crews have addressed all of our major concerns.
We have recommended, and will continue to recommend Meridian Homes to anyone considering building a home in the DC metro area.
Just a quick note to say Thank You for taking the time yesterday to call and remind me to make sure that we had the snow removed from around our downspouts. It is little things like this that continue to remind us that we made the right decision in having Meridian Homes build our house. We have been in the home for over three years and yet you continue to be there to answer questions and provide guidance when needed. Again, thank you, we love our home!
I want to write this letter to thank you for the wonderful job Meridian did on remodeling our home. The workmanship is wonderful and the subsequent follow up has been great.
The old adage, ‘quality, service and value’ has not been lost with your company. Thanks again for providing professional, quality service to each and every detail to improve our home.
We were delighted with the professional quality of Meridian's services. Your team was always responsive and courteous and went out of their way to ensure that our needs were met. Meridian worked closely with our architect to anticipate issues and deal with them in a timely manner. Our home was built in record time and we are very happy with the quality of workmanship.
As we begin the third year in our Meridian home in Cabin John, we d like to extend our appreciation to you for a job well done. The quality of workmanship and attention to detail in every aspect of our home continue to impress those who visit us, and the overall design meets our every need, particularly for entertaining and accommodating house guests.
We would especially like to thank your Project Manager and the office staff at Meridian, for their efforts to ensure that our home met our every expectation. They have always gone the extra mile, both during construction and afterward, to make certain that we kept informed of the progress being made, and that the finished house was exactly as we desired. Our Project Manager was also very responsive to the very few and very minor problems we encountered since we moved in. He is a great guy to work with, always positive, and his dedication to us and our home was the most critical factor in making us satisfied Meridian homeowners. So please extend our best compliments to the entire Meridian team.
We look forward to seeing you around the neighborhood.
This is a quick note to acknowledge our great appreciation in the service provided by you and your team. We had a few mishaps along the way (thankfully we remained completely dry despite all the rain over the past few days!), and Meridian always responded with alacrity and consummate professionalism. It was easy for us to remain calm knowing that we were in good hands. In my opinion, you guys richly deserve all the ‘best builder’ accolades.
Look forward to seeing you around the neighborhood!
Thank you for building our family a wonderful home. It has surpassed our expectations in function and comfort. The experience of moving caused a lot of stress in our lives but all of you tempered that strain with your confidence and expertise. There was no problem that didn’t have a solution and no obstacle that couldn’t be tackled. Your encouragement made the process of building and making decisions exciting. You have all been approachable and available to assist us with any issues that arise and problems are handled in a timely manner. Your confidence in your product brought us peace of mind. Your joy at seeing our happiness made us feel as if we were your most important customers.
We are thrilled to be living in the home that has exceeded our dreams and we feel as if we have made lasting friends along the way. We can’t imagine a better home building experience. We have recommended your company to family and friends and will continue to do so.
Thanks again for all you have done for our family. We look forward to seeing each of you as our path cross in the future.
We are writing this letter to recommend Meridian Homes for their outstanding, highly professional work. The team at Meridian Homes guided us through the entire process of building a custom home – from conferences with the architect, to the complex permitting requirements for our residential bridge, through the interior and landscaping details required to finish the job. Where the inevitable difficulties did arise, we were always pleased with the Meridian’s good faith, responsiveness and professionalism.
As a two-career family who welcomed the arrival of our third child during this process, we were particularly appreciative of the flexibility, patience and good humor of the Meridian staff.
Most importantly, the house that Meridian built for us is extraordinary. The workmanship and materials are of very high quality, and the attention to detail is often remarked upon by our family and friends.
In short, we are very pleased by the quality of Meridian’s work and the standard of their service, and highly recommended them to anyone looking to build a home in the area.
I want to thank you and your entire crew for the pain-free remodel of my home. I found every step of the process to be clear, reasonable and you and your staff came though at every turn. I am also delighted to have worked with you and a crew that is totally ethical. I truly value that as much as I value the excellent quality of the work.
The project came in on budget, on time and with a smile. Every question or concern that I had was handled promptly and without any indication that my questions may have been silly. I couldn’t ask for more.
As I have explained to some people who have asked about my experience, my project manager had the mantra “Fran we want you to be happy.” This was particularly apparent when, because of my poor decision, you all went the extra few miles and traded out a refrigerator (that you had originally advised me against buying) for one that works better in the space.
Everyone who worked on my home was professional, courteous, and skilled at his/her task. Most of my friends have been surprised that I have been so pleased - they all have ‘war stories’ about remodels that had problem. I simply have no complaints.
This was, indeed a problem free experience for me.
Our home turns four this month, so I'm celebrating by telling its creators at Meridian Homes how much we respect the craftsmanship and architectural wisdom that went into building it. From the moment we were first welcomed into Meridian's offices to the present day, we've had many occasions to appreciate the entire company's attentive service and dedication to getting things right.
As we watched our house go up, with all the excitement -- and anxiety, too -- that process brings on, Meridian's knowledgeable staff, were always on call to explain the next steps and offer assistance, saving us money wherever they could and sharing ideas from their other projects to help with our decisions. The job super and I spoke almost daily, while others at Meridian also checked in frequently and tracked our progress.
Work proceeded on schedule and, when it didn't, we always knew why and how things would be righted. When we worked with Meridian-recommended subcontractors (on landscaping, for example), Meridian co-owner Michael Lerner looked on like a sharp uncle, making sure his people gave us their best deal.
After handing us the keys, Meridian didn't disappear. Far from it: I will never forget a cell phone call we received about two years ago, while away on vacation during a spate of torrential rains and flooding here in Bethesda. It was Michael Lerner, offering to make sure our basement was dry and bring over his pumping equipment if it wasn't. We were lucky on the water that time, but even luckier to know we could count on a builder who has our back.
As to Meridian's construction expertise, I can't count the number of silent nods I've given to the thought and experience that went into our home's layout, conveniences and little comfort touches, from basement to roof. The expansive floor plan, for instance, earns my approval whenever we host a party, as it seems to work equally well for a catered benefit or a muddy soccer team bash. When we're bathed in afternoon light as we sit by a fire and watch a football game, I appreciate the wisdom of situating the family room and kitchen in the sunny back of the house.
Even more often, I give thanks for our awesome mudroom and its many uses. On nuts and bolts, too, Meridian offered sound advice, from wiring to plumbing to the central vac we installed, for which Michael suggested a garage outlet. (My cars thank him!)
No house can stay new forever, but ours will undoubtedly age gracefully on account of its good bones. I thank the Lerner’s and Meridian Homes for that and for all the good feelings that went into building and maintaining it.